Refund and Exchange Policy: Please review our updated refund and exchange policy below:- You can request a refund or exchange within 14 days of your purchase. After this period, we regret to inform you that we won’t be able to process any refunds or exchanges. – To be eligible for a refund or exchange, your item must be unused and in the same condition as when you received it. Additionally, it should be returned in its original packaging. – To complete your return, please provide us with a receipt or proof of purchase. Thank you for your understanding and cooperation in adhering to our refund and exchange policy. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. 

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the DHL or UPS tracking number.

When will I receive my order?

Shipping time is currently 7-10 business days.* We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

*These are estimated timeframes and are not guaranteed. 

What shipping carrier do you use?

We ship all orders via UPS Ground or DHL with signature required.

Can I contact you directly with any questions?

Please visit the Contact page on our website to submit any questions regarding your order. We will try our best to reply to your question(s) within 48 hours.

Do you accept check payments? Can I use PayPal?

We do not accept payments by check. We accept Visa, Mastercard, AMEX payments.

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I do not live in the United States. Can I place an order?

Kaws Figures accepts orders from the United States and select International Countries list below: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

Do you sell wholesale?

We do not sell wholesale.

What do I do if the item’s packaging is torn or damaged?

All packaging is just a protection against damage. We cannot replace or repair any damaged packaging.